Contact Us

Need help with a product, an order or a delivery? Contact the neatpeanut team at service@neatpeanut.store.

Before you write

For an existing order, please include your order number, the email address used at checkout and a short description of your question. This helps us locate your order and understand how to help.

Product questions

For help choosing an item, include the product name and your question about its size, appearance or care. We will provide the information available to us.

Order changes and delivery

If you need to change an order or address, contact us as soon as possible, preferably within 12 hours of purchase. Whether a change is possible depends on the stage of processing. If your parcel is delayed, include the tracking number if you have one.

Damaged or incorrect items

For a damaged, defective or incorrect item, please include clear photographs of the product and packaging where relevant. Contact us as soon as possible, preferably within 7 calendar days of delivery. Mandatory consumer rights remain unaffected.

Returns and refunds

Please contact us for return instructions before sending an item. The company address below is not automatically a return warehouse. Our Refund & Return Policy explains how we review requests and applicable consumer rights.